MEMBER PROFILE

Claire N.

It is very satisfying to have a way to put in writing how well I have been treated at Alternatives Federal Credit Union since I first moved to Ithaca over 20 years ago. It is not just the philosophy and community mindedness that impresses me, but that no matter what questions I have, if the employee does not know the answer at that time, that person finds someone who does, so that I am reassured when the conversation is over.

In this busy, over-stressed society, I am glad that I have a financial institution that makes intentional choices to work with the individual with resolutions that effect the individual's well-being, as well as the whole community and beyond.

IMPORTANT INFORMATION FOR ALL MEMBERS

In an effort to curtail increasing mailing costs and provide a more sustainable vision for member services, Alternatives is instituting the:

Save a Tree Fee

What is it? It’s a $2 monthly fee that will be applied to all members’ accounts who receive paper statements in the mail. This fee is to encourage you to switch to eStatements, which are accessible online via Alternatives Online Member Services. Managing your account online is safe and easy, and best of all more green!

Fee Details
• The Save a Tree Fee will begin April 30, 2008 for those who still want to receive paper statements in the mail.
• If you currently receive a printed monthly statement, the $2 fee will be assessed monthly.
• If you currently receive a quarterly statement, the $2 fee will be assessed quarterly.

More about eStatements
• eStatements are FREE and can be easily accessed on this site (Online Member Services).
• eStatements are stored as PDF* documents. eStatements are archived as far back as January 2002. You can save your statements to your computer’s hard drive, or print them.
• Don’t have a computer? Feel free to use our kiosk in the lobby!

Help Alternatives provide a more sustainable future…Sign up for eStatements today!



HOW TO OPT-OUT OF PAPER STATEMENTS

1.) Login to Alternatives Online Member Services.
2.) Click on “Manage Account Profile”
3.) Click on “Change Statement Delivery Method”
4.) Click on the first button: “Click here if you want to Opt-out of paper statements and receive ONLY electronic statements.”
5.) Click on the gray button “Change Statement Delivery Method.” You’re done!

NEW TO ALTERNATIVES ONLINE MEMBER SERVICES?
It’s easy to enroll!

1.) Go to www.alternatives.org and in the upper left corner, click on ENROLL.
2.) Follow the enrollment instructions on the subsequent pages.
3.) Once enrolled, you can set up your account preferences, including statement delivery method (see above).

ENROLLED ONLINE BUT HAVEN’T LOGGED ON RECENTLY?

If you remember enrolling but are having difficulties logging in now, either your password expired or is incorrect. It’s easiest to just re-enroll (see above), but if you have any questions, please call 607-273-4611 or e-mail us.