Contacting Staff
Departments
You may reach the first available staff in a Department by dialing (607) 273-4611, followed by the extension listed below:
| 730 | Change PIN number (Debit Card) |
| 728 | Business CENTS |
| 723 | Business Loans, Services |
| 725 | Collections |
| 721 | Personal Loans |
| 729 | Individual Development Accounts (IDAs) |
| 726 | Member Service Department (Tellers, New Accounts) |
| 722 | Home Loans |
| 724 | VISA Debit Card |
Staff
Each staff member is accessible via phone or email. To reach the staff by phone, dial each person's direct line, listed below.
To reach the staff via email, simply address the message to "firstinitiallastname"@alternatives.org.
| NAME | JOB TITLE | PHONE |
| Alison Cahill | Business Services Program Assistant | 216-3442 |
| Amanda Rohrer | Member Service Representative | 216-3411 |
| Anita Ocasio | Collections Assistant | 216-3457 |
| Becki Hawley | Member Service Specialist |
216-3465 |
| Bob Anderson Jr. | Business Loan Officer | 216-3446 |
| Brendan Wilbur | IDA Coordinator/Financial Counselor |
216-3445 |
| Brian Kunk-Czaplicki | Mortgage Loan Officer |
216-3409 |
| Brian Zapf | Community Tax Program Director | 216-3459 |
| Carol Chernikoff | Chief Lending Officer | 216-3412 |
| Carrie Cohen | Member Service Specialist | 216-3410 |
| Courtney Lawrence | Collections Manager |
216-3425 |
| Daleah Dent | Member Service Front Desk Specialist |
216-3462 |
| Eric Levine | Corporate Attorney | 216-3421 |
| Everett Boutillet | Member Service Representative |
216-3461 |
| Greg Lee | VISA Specialist | 216-3447 |
| Janet Mara | Mortgage Loan Administrator | 216-3444 |
| Joe Catlin | Data Processor | 216-3472 |
| Joe Cummins | Community Development Educator | 216-3429 |
| Joe Welch | Chief Financial Officer | 216-3453 |
| Junito Cubero | Computer Support Specialist | 216-3439 |
| Karl Graham | Director of Community Relations & Development | 216-3422 |
| Kat Hauger | Senior Accountant |
216-3402 |
| Kate Cottrell | Financial Education VISTA | 216-3471 |
| Larry Honigbaum | Network & Systems Manager | 216-3406 |
| Leni Hochman | Chief Operations Officer | 216-3418 |
| Lenore Olmstead | Director of Human Resources |
216-3470 |
| Leslie Ackerman | Director, Business CENTS | 216-3423 |
| Lynn Lauper | Call Center Representative | 216-3407 |
| Mary Ziegler | Director of Project Management |
216-3419 |
| Mary Beth Bunge | Development Director | 216-3416 |
| Melissa Pollack | Director of Compliance & Process Improvement |
216-3420 |
| Micah Martorell | Member Service Representative | 216-3403 |
| Miroslav Knezevic | Consumer Loan & Member Service Specialist | 216-3430 |
| Rachel Minklei | Member Service Specialist |
216-3424 |
| Rebekah Scott | Member Service Representative |
216-3400 |
| Reiley Schoen | Member Service Manager | 216-3414 |
| Renee Kern | Vault Manager | 216-3469 |
| Rubi Noe | Member Service Officer |
216-3408 |
| Suzanne Cerquone | Marketing Director | 216-3454 |
| Tierra Labrada | Member Service Representative | 216-3449 |
| Tolkyn Aidarova | Member Service Officer | 216-3413 |
| Tristram Coffin | Chief Executive Officer | 216-3417 |
