Hardship Assistant Questionnaire

Branches Closed on President's Day

Our Ithaca and Rochester offices will be closed on Monday February 16th, 2026 in observance of Presidents Day. Branches will re-open at 9am on Tuesday February 17th. You can access your accounts through Online & Mobile Banking--available 24/7. Nationwide access to your account at 5,600+ credit unions and 30,000 surcharge-free ATMs via the CO-OP network. Please use caution when traveling and consider delaying your visit if conditions are unsafe in your area. We will continue to monitor conditions and share updates as needed. Thank you for your understanding.

Access the CO-OP Network

Please complete the form below for consideration on how we might be able to help you during this difficult time.

Account and Contact Information

Member First Name(Required)

Member Last Name(Required)

Email(Required)

Phone(Required)

Mailing Address(Required)

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code

Reason for Request(Required)

How long do you anticipate this hardship to last?(Required)

Employment and Income Information

Employer/Business Name

Monthly Income Amount

Other Income Source/Amount

Additional Information

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Branches Closed on President's Day

Account and Contact Information

Employment and Income Information

Support Our Mission!

Speak with a Financial Coach

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