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Bringing dollars home to local families

Since 2003 we have prepared tens of thousands of tax returns and returned millions in refunds to taxpayers who support our local economy.

Our goal is to help all eligible workers claim the credits they deserve without tax preparation fees and to assist them in turning tax refunds into financial assets.

Eligibility is determined by Income Guidelines published annually. Click here to learn more about Eligibility.

Since 2009, 2-1-1 volunteers have scheduled Free Tax Preparation appointments. 2-1-1 Information and Referral Services are provided by the Human Services Coalition. Outside of Tompkins or Cortland counties, the toll-free number is (877) 211-8667.

Do I have to be a member?

No. As a satellite of the Internal Revenue Service's Volunteer Income Tax Assistance Program, requirements for receiving free tax preparation are determined by income, not Credit Union membership.

Volunteer as a Certified Tax Preparer

Are you detail-oriented? Do you like helping people? Over 60 volunteers a year contribute to the success of our program. Volunteers devote hundreds of hours to helping their neighbors claim all available refunds and credits, as well as contribute to the administrative functions of the sites. If you're interested in volunteering, email [email protected] 


The Free Tax Preparation Program gratefully accepts tax-exempt donations to Alternatives Impact, our 501(c)3 affiliate. Contact [email protected] to make a gift, find out about sponsorship opportunities, or provide feedback.

Ways to save more

The Tax Savers Program is a club account available to anyone whose tax return is processed by Alternatives' Free Tax Preparation Program.

  • Minimum deposit: $200 via your tax refund or personal funds
  • Maximum deposit: $500
  • Maximum dividend: $50

To see rates for this club account, please view our Share Certificate Disclosure below:

Truth-in-Savings Disclosures:

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