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Holiday Closing: Thursday, June 19th!

Alternatives will be closed Thursday, June 19th in observance of Juneteenth. June 19th marks the date in 1865 when federal troops arrived in Galveston, Texas, to ensure the last enslaved people in the United States were set free, more than two years after President Lincoln signed the Emancipation Proclamation.

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Routing #: 221381867

Card Services

If you need assistance with your Alternatives Visa card, our dedicated support team is here to help. Contact us through the following numbers for general support, card activation, reporting lost or stolen cards, and disputes.

Please note, if you would like to speak with a representative in our Alternatives on site contact center, please call our main line at 607-273-4611, option 1, then option 1. 

General Debit Card Support

  • 607-273-4611, option 1, option 1 (during business hours)
  • 607-273-4611, option 1, option 2 (after hours) or direct line 501-246-8497
  • International: 866-207-9154

Lost/Stolen Card

  • 833-933-1681 (after hours)

Card Activation

  • 607-273-4611, option 1, option 1 (during business hours)
  • 607-273-4611, option 1, option 2 (after hours) or direct line 501-246-8497

Card Disputes (two steps)

  • 607-273-4611, option 1, option 1 (during business hours)
  • 607-273-4611, option 1, option 2 (after hours) or direct line 501-246-8497
  • After calling the above number to cancel/reorder debit card, please call the claim initiation line at 866-279-1399

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No need to figure it out yourself, coaches can provide help with money management, paying bills, building credit and housing issues. Speak with a financial coach through our non-profit partner, Balance.

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