All the convenience of an ATM – plus the service of a real teller.
Introducing the Alternatives Interactive Teller Machine (ITM)
Our new Interactive Teller Machine (ITM), located inside the Ithaca branch, offers a faster way to handle everyday transactions—without the wait in line. You get the convenience of self-service and the option to connect with a live Alternatives team member for personalized help, all during regular business hours.
What can you do at the ITM?
With the ITM, you can:
- Speak live with an Alternatives teller via video
- Deposit cash or checks
- Withdraw cash in mixed denominations, including small bills ($5, $10, $20 and $100s)
- Check account balances
- Transfer funds between accounts
- Make Alternatives loan payments
- Make Alternatives credit card payments
Please Note:
- Coins are not accepted at the ITM
- Check deposits made through the ITM are not immediately available for withdrawal
Whether you’re making a deposit, moving money, or paying a loan, the ITM puts more financial tools right at your fingertips.
Why Use the ITM?
The ITM is designed for quick, everyday transactions—perfect when you’re short on time or prefer less time in line. It blends speed and flexibility with the comfort of knowing a real person is there when you need support.
ITMs Aren’t Replacing Staff—They’re Backing Them Up
We’re not replacing people—we’re empowering them. By handling routine transactions, the ITM helps keep teller lines shorter and gives our staff more time to support you with complex needs, financial guidance, or in-depth conversations.
What’s next?
Our first ITM is now available at the Ithaca branch on Fulton Street, with plans to expand in the future.
Our Commitment to Faster Banking, Focused on You
Whether you’re in a hurry or need a little help, our ITM gives you options. It’s faster, more flexible, and always backed by a real person when it matters.