To make an appointment

If you live in Tompkins or Cortland Counties, call 2-1-1 Monday–Friday 9:00am–5:00pm. If you live outside those counties, call toll free at (877) 211-8667.

2-1-1 workers will walk you through our requirements and what documents you need. Then, they will make an appointment for you. This service is completely free as long as your income is $55,000 or less.

If you are comfortable working with tax software and want to try filing on your own, or if we have referred you here in the past, you can use our Facilitated Self Assistance partner at Your federal and state returns will be free as long as your income is $66,000 or less. Links to this site will also be available during our normal Free Tax Preparation Program hours at Alternatives, so you can use our equipment and get help with any questions you might have.

NOTE: If you are self-employed (Sch. C or received a 1099-MISC), please fill out our self-employed worksheet before calling 2-1-1 to schedule your appointment.

Head to our Free Tax Preparation sites page for locations and hours!

Do you have any questions?