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COVID-19 Updates and Resources

UPDATE - MARCH 25, 2020

Lobby closed - Drive-thru and Walk-up tellers remain open - New hours

Dear Members, 

We realize that the novel coronavirus continues to present increasing stress, challenge, and complexity during this unprecedented time.  We are here, we care, and we’re listening to your concerns every day, to better understand your varying needs and challenges currently.  

Financial Needs:   Loan Assistance Programs. If you’re having trouble with or anticipate having difficulty making your loan payments, we want you to contact us right away.  We have several options designed to offer you peace of mind.  Please email us or call us today:  607-273-4611. Our team is standing by to help you find a solution. 

Free Tax Program Update:  Tax Refunds Now Available by Phone and Online, Only. 

Because of the threat of COVID-19 to public health and safety, and in doing our part to “flatten the curve,” we have canceled in-person tax appointments at our branch. We’ll be working on a limited number of returns, especially for those families expecting a significant refund.  Due to the problem presented by potential identity theft, we will only be able to prepare drop-off returns for those clients for whom we prepared their 2018 tax returns. Go here to learn more about our tax program changes and how to make an online or phone appointment

Cyber Safety: It is only fitting on “Tech Tuesday” to remind you about cybersecurity. Please be on high alert. Regrettably, there are scammers attempting to capitalize on the pandemic. Some are “spoofing” companies’ phone numbers to appear as legitimate businesses on your caller ID.  

Remember: Alternatives Federal Credit Union will never call you to ask you about personal information. Never reveal your PIN number, debit card or Visa card number, secure access codes, or online banking information over the telephone. If you're questioning the legitimacy of a call, hang up and call us at: 607.273-4611. Click here for a great article on some of the current scams credit unions are tracking around the country.

New hours:  Our Lobby is Still Closed. Drive-Thru and  Walk-Up Teller Still Open Mon-Fri 9 am-1 pm and 2 pm-6 pm.  For the safety of staff and members we are taking a break in the middle of the day to re-sanitize our common areas - drive-thru, vestibule, keypads, and etc.  Thank you for your understanding and support. 

We’re here for you. We care and we are in this together.

Sincerely yours,

Chris Cain

Chief Experience Officer 

UPDATE - MARCH 24, 2020

Our new branch hours are:  Mon- Fri  9 am -1 pm and 2 pm - 6 pm

For the safety of staff and members, we are taking a break in the middle of the day to re-sanitize our common areas - drive-thru, vestibule, keypads, etc.  Our on-site ATM is available for deposits and withdrawals.

Want to stay home?

Our Online Access Banking, and Mobile Access app are available 24/7.

For more details on our digital options: please click here.

As always, we will continue to keep our membership and community-at-large updated regularly.

Thank you for your understanding and support.

UPDATE - MARCH 16, 2020

As always, safeguarding the health and wellbeing of our staff, members, volunteers, and customers is our number one priority. Therefore, in order to flatten the “pandemic’s curve,”  in this evolving public health situation, we have now closed our lobby, effective at the end of business today, March 16, 2020.
Our lobby will be closed until further notice.
The walk-up teller and drive-thru will remain open for normal hours, 9a.m. - 6p.m.
Our staff is also available to assist you via phone at (607) 273-4611.
Our on-site ATMs, Online Access banking, and Mobile Access app are available 24/7.
Please view the latest message for all the details on our digital options:

UPDATE - March 14, 2020

During this time of uncertainty surrounding the pandemic spread of COVID-19, we wanted to reassure you that we are taking all the necessary steps to ensure you will have access to your account information and funds in the event we have to limit in-person services.  

Please view the latest message for more information on our digital options:

March 11, 2020

Naturally, with COVID-19 (Coronavirus), there’s a lot of speculation, conflicting information, and escalating news stories, so we're providing new procedural information, resources, and updates for the wellbeing of our staff, Board, members, community, volunteers, customers, and other key stakeholders.

Your health and safety are of paramount importance to us here at Alternatives Federal Credit Union. Please go to this link for more information: COVID-19 Preparation & Resource Guide

Please note that this is an evolving situation and document. As we learn new information, we will update our links accordingly.

Thank you for all you are doing to keep safe, share official information, and updates with your communities, teams, and audiences.


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