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Important Debit Card Fraud Alert

Some members are seeing unauthorized charges from DB Vertrieb GmbH. Your Alternatives account is safe. If you see a charge you don’t recognize, call 866-279-1399 immediately. Then contact Alternatives to replace your debit card. No unauthorized charges? No action is needed. Continue to monitor your card activity. Please check your email for additional details and next steps.

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Contact Us Safely.

Some questions are fine to send by email or through our Contact Us form — like asking about our hours, loan products, or how something works.

But if your question involves your account or a specific transaction — like an account number or payment details — email and the contact form aren’t safe places to share that. That information can be intercepted.

For anything personal or account-specific, log in to online banking or the mobile app and send us a secure message instead. It’s just as easy, and your information stays protected.

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Unlike traditional banks, we specialize in lending to individuals, organizations, and businesses in under-resourced communities, offering financial education, business coaching, and low-interest rate loans that increase economic potential and help build wealth.

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No need to figure it out yourself, coaches can provide help with money management, paying bills, building credit and housing issues. Speak with someone on our financial team or with a financial coach through our non-profit partner, Balance.

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